Studio Policies and Terms
Ford Studios Ltd t/a Sandra Ford Photography
1: Session Fees
Where a session fee is payable; the session fee pays for the time and talent of the photographer and for your in- person viewing appointment. It does not include any finished portraits. The session fee is due at the time of your booking. Session fees are non refundable.
2: Refundable Booking Fee – a deposit of £30 is required in order to reserve time in our diary, this is returned to the client or can be used against an order providing all appointments ahve been attended.
3: Missed appointments- or appointments cancelled and changed within a period of more than 48 hours since the booking is made are subject to a £30 re-booking fee. Therefore a further £30 deposit will be required to secure a new date in our diary. This booking deposit is refunded at your viewing appointment or may be used against a purchase providing all appointments have been attended.
4 : Makeover sessions; all participants must attend the viewing appointment.
5: Please bring only the subjects to be photographed to the session. This is especially important with pets and children, as we will need their full attention rather than them looking at other members of the family. Of course parents are always welcome.
6: You will view your portraits at a personally attended slideshow. You will be asked to order at this time. Please make sure all decision makers are present, as additional ordering appointments incur a £50 fee.
7: While we capture many images during your session, you will see only those images selected by your photographer for previewing. Each image is carefully rendered to ensure maximum artistry and technical perfection. Images with eyes closed, heads turned and duplicates will not be shown and will be removed from the archives permanently after the artist rendering is complete.
8: Due to the custom nature of the work, payment for your order is required in full at the time of the order. Orders made by credit agreement are subject to a 50% cancellation fee should you change your mind about an order after it is placed. Once an order is sent to the lab, it is deemed non refundable. Payments may be made by cash, cheque, Visa, MasterCard or American Express. A payment plan is available.
9: Design work and custom graphics will be approved for colour and layout in-person on our professionally colour calibrated monitors at the ordering appointment. Only font style, spelling and wording may be approved through electronically emailed proof.
10: Completion of orders: Please allow up 3-4 weeks for digital images and prints and up to 8 weeks for Wall Art & Albums. Custom design or airbrushing may increase production times. Your portraits are an investment and an heirloom that should not be rushed. You will be notified by telephone or e-mail when your order is ready for pickup. If you are unable to pickup your order, we can ship your order for an additional charge (excluding framed portraits). Placing an order of £1000 or more will also include free, local delivery (within 15 miles) if required.
11: All ordered images are kept on file for a period of 5 years. Un-ordered images are removed from our archives.
12: The Copyright Act protects photographers by giving us the exclusive right to reproduce your photographs. Violations include, but are not limited to, making illegal copies, scanning, printing from home or downloading from our website. It is illegal to reproduce or copy these photographs without or permission and violators of this Criminal Law will be subject to its civil and criminal penalties. Please understand, the photographer wishes to maintain complete control over print quality, finishes and presentation of the images and any reproduction outside the studio may lower the quality of image and scar our reputation for providing superior portraits.
12: We reserve the right to limit the offers to one per family per year.
Only one voucher per family may be used in any one year period with the exception of Cake Smash Shoots.
Offers may not be used in conjunction with other offers. Photo shoot and Portrait Xperience vouchers may not be used to purchase items from previous sessions.
Vouchers Terms & Conditions
Family Photoshoot Voucher – £49
1.Your photoshoot voucher (hereafter: Voucher/s) must be used to attend the photoshoot within 6 weeks of its expiry date.
2. Vouchers may not be used in conjunction with any other offer.
3. Vouchers may not be used to purchase photographs from a previous photoshoot.
4. The Voucher is not redeemable for cash or transferable.
5. The Voucher is valid only for the purpose detailed within the voucher itself; in the case of a family photoshoot, all family members must attend.
6. The studio photoshoot is valued at £150.
7. The complimentary framed image from your photoshoot will be a 7″ x 5″ and is worth £95.
8. Only one Voucher may be used per family per year.
9. At the time of booking the photoshoot, you will be asked to provide a £30 refundable booking fee to secure your date in our diary. This is fully refunded to you providing all appointments are met.
10. If you need to change your booking you must do so within 48 hours of making it. Please contact the studio if you are unable to attend.
11. Standard delivery 5-7 working days